Hong Leong Bank places digital at its core to deliver inclusive, intuitive experiences for customers

As digital technologies and financial services continue to converge, new opportunities for enhanced functionality, accessibility and affordability are emerging. Over the last few years, banks have stepped up their investments in digital capabilities in response to increasing customer demand for online access and the availability of new technical capabilities such as data analytics, cloud and AI.

A bank that is leading this transformational charge is Hong Leong Bank Berhad,  a regional financial services company based in Malaysia, with presence in Singapore, Hong Kong, Vietnam, Cambodia and China. Over the last five years, the bank has placed digitalization at the heart of its business strategy and to date is delivering digital-first solutions and experiences in an inclusive, intuitive way for its customers. 

In our leadership conversation with Shailesh Grover, Chief Digital and Innovation Officer, Hong Leong Bank, we explored why innovation is key to business growth and how the bank is leading the transformation of its traditional business to better capture future opportunities. Shailesh also shared insights from Hong Leong Bank’s “Digital at the Core” strategy, a digitalization journey that has successfully enabled the bank to drive business efficiency and operational resilience during the COVID-19 pandemic.

Additionally, Shailesh also spoke about:

• His role as the Chief Digital and Innovation Officer at Hong Leong Bank, including some of the biggest challenge he has faced in this role
• Hong Leong Bank’s “Digital at the Core” strategy and where the bank is currently on it digitalization journey
• How digital transformation has enabled the bank to remain resilient during the Covid-19 pandemic
• New opportunities catalyzed by the pandemic
• Efficiencies and savings that were derived as a result of digitalization 
• Success stories from working with fintechs and tech startups via the HLB Launch Pad
• Opportunities and challenges in 2022 / 2023 

This conversation is part of our media partnership with MBAN Summit 2022.

Guests: Shailesh Grover, Chief Digital and Innovation Office, Hong Leong Bank

Host: Brian Fernandez