Cyara helps brands get customer experience right

Positive customer experience is crucial to the success of any business because a happy customer is one who is likely to become a loyal customer who can help companies boost revenue. When customers feel appreciated, businesses gain measurable benefits—including the chance to win more of their customers’ spending dollars.

Enter Cyara, a leading Automated Customer Experience Assurance platform, headquartered in Silicon Valley. The firm’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerates the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. 

#biztechasia caught up with Alok Kulkarni, CEO and Co-Founder, Cyara who shared that customer experience is the lifeblood of every company which is why delivering great experiences is so important for every business. He also touched on what truly makes for a good customer experience, citing examples from the firm’s success stories.

Additionally, Alok spoke about:

• Cyara’s journey from inception to where it is today
• The firm’s secret sauce to its success and what sets it apart from competitors 
• The importance of customer experience and why it is more imperative today
• Success stories 
• The firm’s $350 million in Series B funding from K1 Investment Management, including long-term investors PeakSpan and Greenspring Associates. 
• Why did Cyara decide to go down the capital funding route instead of listing on the stock market and what does this fund raise mean for Cyara?
• The firms acquisition of Botium, a leading automated chatbot testing firm and how that fits in with its overall strategy moving forward
• Key lessons key lessons from growing Cyara 

Guest: Alok Kulkarni, CEO and Co-Founder, Cyara

Host: Brian Fernandez

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