Enterprise Technology Show Featuring Uniphore

According to a Bain & Company report titled A New Dawn for Automation, “Companies that invested more in automation before the pandemic have weathered the crisis better than others.” The report says these companies generated higher revenues and experienced fewer disruptions to the supply chain, workforce productivity, and demand. “It’s no longer primarily about lowering costs. Companies are increasingly deploying automation to strengthen business resilience, reduce risk and generate useful business insights more easily.”

Uniphore, founded in 2008 and has offices in the US, India, and Singapore, is a global leader in Conversational Automation. The company’s vision is to disrupt outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard.

Ravi Saraogi, Co-founder and President of Uniphore Asia Pacific, says, conversational AI, robotic process automation (RPA), natural language processing (NLP), and automation are changing the future of customer service – not because they are replacing agents, but because they enable them to deliver better experiences for both customers and agents.

Firstly, Ravi shares the story behind Uniphore and also talks about:

The company’s key customers and the industries with the strongest adoption.
How has automation and artificial intelligence revolutionised the business of contact centres.
How the value proposition of contact centres changed during the pandemic.
The recent article, “The contact centre just became the biggest revenue centre for many companies.” It enables companies to gain business value in the form of greater revenue, higher customer satisfaction, and increased loyalty.
The trends in the automation and contact centre business moving forward.
The earlier US$150 million Series D funding round and how the funds will be deployed.
Uniphore’s expansion strategies in the Asia Pacific region for 2022.