Freshworks Unveiled: AI Transformations, and the Call for Customer Service Excellence

On this episode of Biztech’s Enterprise Technology Show ! we deep dive into the world of cutting-edge technology with Sandie Overtveld – Senior Vice President for its Asia-Pacific, Japan (APJ) and Middle East and Africa (MEA) at Freshworks.

Key Takeaways :

• Freshworks’ impressive growth in 2023, stepping into upper mid-market space.
• The game-changing impact of generative AI on blurring human-bot interaction lines.
• A real-world case of African retail leveraging WhatsApp and AI for technical issue resolution.
• Key advantages of choosing Freshworks: speed, agility, and low-risk cloud solutions.
• Sandie’s call to action for businesses to prioritize customer service excellence.

Guest : Sandie Overtveld – Senior Vice President (APJ) (MEA) at Freshworks.

Host: Brian Fernandez

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